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Feedback and Complaints

Thank you for visiting the CatholicCare NT website. Perhaps you are a new visitor or an old friend, either way – we are interested in what you think about our website and our services in general. Whether you have a compliment or a complaint – we really do value your feedback. What you think about us is very important and helps us to shape our services to be able to respond to your needs. 

You have the right to make an official complaint to us at any time and can do this by using our online feedback form or ask at one of our offices for an evaluation form that you can fill out. 

If you do not want to contact CatholicCare NT directly, you can contact one of the following organisations:

For general complaints:
Health and Community Services Complaints Commission
Phone: 1800 004 474 or 08 8999 1969
Email: hcscc@nt.gov.au
Website: www.hcscc.nt.gov.au

The Office of the Australian Information Commissioner
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

For complaints related to mental health services:
NT Community Visitors Program
Phone: 1800 021 919
Website: https://cvp.nt.gov.au/contact

For complaints related to children:
Office of the Children's Commissioner NT
Phone: 1800 259 256 or 08 8999 6076
Email: occ@nt.gov.au

For complaints related to Community Development Programs:
Prime Minister and Cabinet National Service Line
Phone: 1800 805 260
Email: nationalcustomerserviceline@employment.gov.au 

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